BookedIN Online Scheduling Software - Frequently Asked Questions

Text message reminders

A friendly text message from BookedIN will help your clients stay organized, and drastically reduce no-shows. BookedIN automatically sends out three text messages / SMS to your clients:

1. Immediately when appointment gets booked:

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2. A few days prior to appointment:

  • clients can reply "YES" to confirm
  • clients can reply "NO" to cancel, but this part of the message will only appear if you allow cancellations
  • once confirmed, a check ✔ mark will appear in your calendar
  • if your client cancels, they'll see a link to reschedule and you'll receive a notification. All cancellations get tracked on the client's profile.

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2. A few hours prior to appointment:

hours-prior-text-reminder.PNG

How to edit the timing of these messages:

  • Sign in to BookedIN web (not mobile app)
  • go to settings > email/text reminders section (top menu)
  • adjust your settings (see below)

bookedin_sms_text_message_reminder_settings.png

Learn how to turn on/off text messages for specific clients here

NOTE: At this time, text message reminders are available for Canadian 🇨🇦 and USA 🇺🇸 accounts only. Please give us a shout if you'd like to vote for text support in your country.  

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