Online Cancelation Policy

Note: This is a premium feature included on the "Pro" Bookedin plan. Upgrade now to unlock this feature!

In the Days Prior reminder email & text message sent to your clients, there is an option for them to cancel their booking. You can disable this, or customize the cancelation policy window by extending or shortening the cut-off time. Here's how:

• Log in to your Bookedin web account (this setting is not accessible via mobile app) 
• In the top menu, go to Settings > Email/Text Reminders
• Find the Online Cancelation Policy section
• Check or un-check the setting Allow clients to cancel via text/email up to ____ hours before the appointment or class/workshop time
• Modify the hours box—ex, 12 hours, 24 hours, 72 hours, etc.
• Double-check the Days Prior Reminder setting above to ensure the cut-off time is within the timeframe for receiving the message. Ex if the reminder is sent 3 days prior, your cancelation policy should be 48 hours or less. This gives the Bookedin system time to send the message, as well as gives your client time to respond.