BookedIN Online Scheduling Software - Frequently Asked Questions

Text message confirmations & reminders

A friendly text message from BookedIN will help your clients stay organized and drastically reduce no-shows. BookedIN's automated text message system sends out five different kinds of text messages / SMS to your clients:

1. Immediately when appointment gets booked:

appointment_booked_confirmation_text_message.jpeg

Learn how to disable this message here.

2. X days prior to appointment:

days_prior_appointment_reminder_text_message.PNG

  • you can edit which day in your settings (see below)
  • clients can reply "YES" to confirm
  • clients can reply "NO" to cancel, but this part of the message will only appear if you allow cancellations
  • once confirmed, a check ✔ mark will appear in your calendar
  • if your client cancels, they'll see a link to reschedule and you'll receive a notification. All cancellations get tracked on the client's profile.

3. A few hours prior to appointment:

hours_prior_appointment_reminder_text_message.PNG

4. If the appointment gets rescheduled
appointment_changed_automatic_text_notification.PNG

5. If the appointment gets cancelled
appointment_cancelled_automatic_text_notification.jpeg

How to edit text message settings:

  • Sign in to BookedIN web (settings not visible in mobile app at this time)
  • go to settings > email/text reminders section (top menu)
  • adjust your text message & cancellation policy settings (screenshot below)

email_-_sms_reminders_settings_page.png

Learn how to turn on/off text messages for specific clients here.

Your clients will see the incoming text message from the following phone #:

  • USA: 415-854-0587
  • Canada: 647-360-5710

NOTE: At this time, text message reminders are available for Canadian 🇨🇦 and USA 🇺🇸 accounts only. Please give us a shout if you'd like to vote for text support in your country.

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