Text message confirmations & reminders
A friendly text message from Bookedin will help your clients stay organized and will help your business drastically reduce no-shows! Here's a list of all the automated text messages Bookedin sends.Â
Related post: How to edit text reminder settings.
1. Immediate Booking Confirmation
Learn how to disable this message here.
2. Days Prior Reminder - Cancelations Allowed
- Clients can reply YES to confirm.
- Clients can reply NOÂ to cancel, but this part of the message will only appear if you allow cancelations.
- Once confirmed, a check ✔ mark will appear on the booking in your calendar.
- If your client cancels, they'll see a link to reschedule and you'll receive a notification. All cancelations get tracked on the client's profile.
3. Days Prior Reminder - Cancelations Not Allowed
- If you don't allow cancelations, or the cancelation window has passed, your clients can reply YES to confirm or call to reschedule or cancel.
- If your phone number is not listed/missing from your Bookedin settings, clients get asked to email your business to reschedule or cancel.
- You can edit which day this reminder gets sent in your text reminder settings.
4. Booking Changed/Rescheduled
5. Booking Canceled
- Clients receive 2 texts for a cancelation, one to let them know, then a follow up with the link to re-book
- If your phone number is not listed/missing from your Bookedin settings, clients will see your email address instead.
6. Same Day Reminder
Note: The Same Day text reminder is sent to your client depending on the start-time of their appointment, class or workshop. We designed our system to send out this reminder at 3 times they are most likely to see it: early in the morning (but not too early!), during lunch, and after dinner:
- 8:00 am reminder: for bookings between 1:00pm - 6:59pm TODAY
- 12:15 pm reminder: for bookings booked between 7:00pm - 11:59pm TODAY
- 7:00 pm reminder: for bookings between 12:00am - 12:59pm NEXT DAY
Note: The Bookedin text messaging feature is available in Canada 🇨🇦, USA 🇺🇸, Australia 🇦🇺, Sweden 🇸🇪, and Great Britain 🇬🇧. Please give us a shout if you'd like to vote for text support in your country.
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