Email confirmations & reminders

Bookedin can send your client 3 different emails: one appointment confirmation and two reminder emails. These can be turned on/off and customized by logging in to your web account. 

(Note: if you're looking for our text message reminders, check out this help article)

Confirmation email:

• Included in all Bookedin plans, including our free plan.
• Sends immediately when a booking is created
• If the service has the "Pay Later" feature turned on, a "Pay Now" button is included
• You can include a cancel option
• If you've added a custom message, it will appear in the gray box

Reminder emails:

• Only included in paid Bookedin plans. 
• Bookedin can send 2 reminder emails: one days prior, another hours prior to the appointment.
• You can adjust the days prior email: anywhere between 1-14 days. (default is 2)
• Both reminder emails can be turned off (default is on)
• If the service has the "Pay Later" feature turned on, and the client still owes for the appointment, a "Pay Now" button is included
• If you've added a custom message, it will appear in the gray box

How to edit email settings:

• Log in to Bookedin web (must be done via web login, not mobile app) 
• Go to Settings > Email/Text Reminders (top menu)
• Under the Email Reminders section, check or uncheck the "Send email confirmation" and "Send email reminder" options (default is checked)
• Turn on/off or alter the timing of the reminders. Note: If a booking is created after the reminder email would have been sent, the booking is automatically confirmed, and no reminder email is sent to your client.
• Edit your cancellation policy (optional)
• Add your email address to be BCC'd on all client emails (optional)
• Add a personalized email message (premium feature)
• Send yourself a test email
• Click Save Changes