Email confirmations & reminders

Bookedin can send your client 3 different emails: one appointment confirmation and two reminder emails. These can be turned on/off and customized by logging in to your web account

(Note: if you're looking for our text message reminders, check out this help article)

Confirmation email:

  • Included in all Bookedin plans, including our free plan.
  • Sends immediately when a booking is created
  • If the service has the "Pay Later" feature turned on, a "Pay Now" button is included
  • You can include a cancel option
  • If you've added a custom message, it will appear in the gray box

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Reminder emails:

  • Only included in paid Bookedin plans. 
  • Bookedin can send 2 reminder emails: one days prior, another hours prior to the appointment.
  • You can adjust the days prior email: anywhere between 1-14 days. (default is 2)
  • Both reminder emails can be turned off (default is on)
  • If the service has the "Pay Later" feature turned on, and the client still owes for the appointment, a "Pay Now" button is included
  • If you've added a custom message, it will appear in the gray box

BookedIN_Email_Appointment_Reminder_Sample.png

How to edit email settings:

  • Log in to Bookedin web (must be done via web login, not mobile app) 
  • Go to Settings > Email/Text Reminders (top menu)
  • Under the Email Reminders section, check or uncheck the "Send email confirmation" and "Send email reminder" options (default is checked)
  • Turn on/off or alter the timing of the reminders. Note: If a booking is created after the reminder email would have been sent, the booking is automatically confirmed, and no reminder email is sent to your client.
  • Edit your cancellation policy (optional)
  • Add your email address to be BCC'd on all client emails (optional)
  • Add a personalized email message (premium feature)
  • Send yourself a test email
  • Click Save Changes

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