BookedIN Online Scheduling Software - Frequently Asked Questions

Confirmation & reminder emails

BookedIN sends out 2 different emails: appointment confirmation and reminder emails. These are sent automatically to your clients and customers by the system. 

Confirmation email:

  • Sends immediately after a booking is created
  • If you have enabled payments on the service, a "Pay Now" button is included
  • You can include a cancel option
  • If you have added a personal message, it will appear in the gray box

Reminder email:

  • Sends 1-5 days before appointment start time (you can set which day) 
  • Reminder emails can be turned off (no email is sent)
  • If you have enabled online payments on the service, a "Pay Now" button is included
  • If you have added a personal message, it will appear in the gray box

How to edit emails:

You can disable reminder emails, or edit them within your account. Here's how:

  1. Sign in to BookedIN web (must be done via web sign in, not mobile app) 
  2. In the top navigation, go to Settings > Email Notifications
  3. To enable reminder emails, make sure the box beside 'Send follow-up reminders' is checked. (It will be checked by default.)
  4. Change when you'd like the reminder email to be sent. You can choose between 1 and 5 days prior to the booking. Note: If a booking is created after the reminder email would have been sent, the booking is automatically confirmed, and no reminder email is sent to your client.
  5. Edit your cancellation policy (optional)
  6. Add your email address to be BCC'd on all client emails (optional)
  7. Add a personalized message (optional)
  8. Send yourself a test email
  9. Click Save Changes

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