Email confirmations & reminders

Bookedin can send your client 3 different emails: one booking confirmation and two reminders. These can all be turned on/off and customized by logging in to your Bookedin web account. 

(Note: if you're looking for our text message reminders, check out this help article)

Booking confirmation email:

• Included in all Bookedin plans, including our free plan
• Sends immediately when any booking is created
• If the service, class or workshop has the Pay Later via email feature activated, the email includes a "Pay Now" button 
• You can include a link that lets clients cancel their booking
• You can add a custom message
• You can attach files
• You can add a video conferencing link

Reminder emails:

• Only included in paid Bookedin plans. 
• There are 2 reminder emails:
  • The first one is set a few days prior to the appointment, class or workshop. This reminder email can be adjusted to send anywhere between 1-14 days before the appointment, class or workshop (default is 2 days).
  • The second reminder email is sent automatically a few hours prior
• Both reminder emails can be turned off (default is on)
• If the service, class or workshop has the "Pay Later" feature turned on, and the client still owes money, the email will include a "Pay Now" button (example screenshot below).
• You can add a custom message
• You can attach files 
• You can add a video conferencing link
  

How to edit email confirmation & reminder settings:

1. Log in to Bookedin web (must be done via web login, not mobile app) 
2. Go to Settings > Email/Text Reminders (top menu)
3. To turn on/off the immediate Booking Confirmation Email, check or uncheck the box shown below, called Send email confirmation (default is checked).
   
4. To turn on/off the Client Email Reminders, check or uncheck the boxes shown below (default is checked). You can also change how many days prior this reminder gets sent out, anywhere between 1-14 days before to the appointment class or workshop begins. 
   
   Note: If a booking is created after the reminder email would have been sent, the booking is automatically confirmed, and no reminder email is sent to your client.
5. To edit your Online Cancelation policy simply check or uncheck the box shown below. You can also modify the cutoff time for canceling. Default cancelation policy is 24 hours before the appointment, class or workshop begins. 
   
6. You can optionally add your email address to be BCC'd on all client emails. This automatically sends a copy of all reminder and cancelation emails to the specified email.
   
7. To add a personalized email message, use the custom message editor. You can write a unique message for each individual service, class or workshop, or simply add the same message to all emails.
   
8. To attach files to your email confirmations & reminders, simply upload theme or drag and drop the file. 
9. Don't forget to click Save Changes when you're all done.