BookedIN Online Scheduling Software - Frequently Asked Questions

Set up your services

Follow these steps to add new or edit existing services:

MOBILE APP INSTRUCTIONS

(For desktop/tablet instructions, please scroll down)

  1. Launch the BookedIN mobile app, then tap the Settings menu
    online_appointment_booking_service_setup_0.PNG
  2. Now tap Services
    online_appointment_booking_service_setup_1.PNG
  3. Now tap to edit an existing service or add a new one
    online_appointment_booking_service_setup_2.PNG
  4. Now edit your service information! We recommend you write a compelling description and fill in as much detail as possible. For a full explanation of all of the settings scroll to the bottom of this page. 
    online_appointment_booking_service_setup_4.PNG

DESKTOP & TABLET INSTRUCTIONS

  1. Sign in to BookedIN 
  2. In the top menu, go to Settings > Services 
    appointment_scheduling_for_services_-_menu_in_bookedin.png
  3. Hit the Add New Service button, or to modify an existing service, hit Edit beside that service.
    add_new_online_booking_services_to_bookedin.png
  4. You'll now see the service edit screen where you can customize all of the settings! Explanation of all settings listed below. 
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EXPLANATION OF ALL SERVICE SETTINGS: 

  • Service Name: Required. This will display on your public Online Booking Page.
  • Description: Optional. This will also display on your public Online Booking Page. Write a few sentences about your service, and everything that's included. 
  • Category: Optional. This will help to organize your services on your public Online Booking Page.
  • Duration: Required. Can be 5 minutes to 1440 minutes (24 hours)
  • Price: Optional, but required if you choose to collect online payments for this service.
  • Make public: Lets you hide or display the service on your public online booking page. Handy for seasonal services, or services you prefer to book yourself via the private scheduler. 
  • Payment Options: Adds online payment processing to this service. There are two different types of payments: required up-front payments, or a pay later option called "Request payment after booking is made". For this, your clients will see a green "Pay now" button after they book, in their confirmation email, and in the reminder email. Learn more about setting up online payments
  • Lead Time: Can be any number of minutes. This setting prevents last minute bookings. Ex: if you need one hour notice before a new booking, set lead time to 60 minutes. If you need 12 hours notice, set lead time to 720 minutes. 
  • Advanced Booking Options: 
    Break Time: Optional. Handy for travel time, clean up or preparing for the next appointment. Adds X minutes to the service duration.
    Lead Time: Default is 60 minutes. Make this 0 minutes if you are OK with accepting last minute bookings. Make this longer, (ex. 540 min) if you prefer clients to book in advance.
  • Available Calendars: (may say "available doctors" or another custom term for your industry). Make sure to check or un-check your calendars based on the service. 

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