Thank You Client Emails

A Thank You Email is an automatic email that Bookedin sends to your client one hour after their appointment, class, or workshop ends. It's a no-effort way to show you appreciate them, and a chance to drop in a Google review link, a coupon code, or a note about their next visit.

How to turn on the Thank You Email feature

Log in to your Bookedin account on the web at scheduler.bookedin.com (note: this one-time setup must be performed on the website, not the mobile app).
In the top menu, click Settings > Follow Up Emails.
Under the Client Thank You Emails section, check the box labeled Send a thank you email after the appointment or class is finished. This turns on the automatic Thank You Emails. Note: This is a Pro plan feature.
Now you can simply hit Save Changes, and the system will begin sending your clients the Thank You Emails automatically. Here's a sample:

How to customize your Thank You emails

Now you've also got the option to add a custom message.

Under Add Custom message to all thank you emails, pick either:
- Same message for all appointments and classes/workshops: the same custom message gets sent to every client.
- Unique message for each service or class/workshop: write a different message for each one. Pick a service from the dropdown, then write its message.
Write your custom message in the text editor. Use the toolbar to bold text, add a link, and more. You can include anything useful — a Google review link, a coupon code, or aftercare instructions for a tattoo. Ex: "Thanks for coming in. Here's 10% off your next visit: WELCOME10."
Tip: Keep it short with one clear ask. A single link or code gets more clicks than a wall of text.
Click Send Test Email at any time to send yourself a preview and see a sample of what your client will get.
Click Save Changes.
If you'd rather send a unique message for each service or class/workshop, pick the next service from the dropdown, write its message, and click Save Changes — then repeat for each one. Note: you can leave any of them blank too. In that case the client will simply receive the standard thank you email without custom messaging.