Custom client emails

Your clients receive two kinds of automatic emails from Bookedin:

  • confirmation emails (these are sent to clients immediately after a booking is made)
  • reminder emails (these are sent to clients prior to their booking) 

Adding a custom message to these emails is a great way to enhance your customer service. Write a friendly thank you note, include parking instructions, a survey link, attach your consent forms, or anything that suits your business—get creative! These messages can be set individually for specific services too.  

How to add a personal message to client emails:

  1. Sign in to Bookedin web (not mobile app)
  2. In the top menu, go to Settings > Email/Text Reminders
  3. Under Personalized Emails, choose either "Add a message to all booking confirmations and reminder emails" or "Add a unique message for each service". 
  4. Write your personalized message in the text editor. Use the formatting tools and the link tool to add a URL.
  5. Click Send Test Email to send yourself a test and see what it will look like.
  6. Click Save Changes
  7. If you selected "Unique message for each service" repeat steps 4 & 5 for each of your services.
  8. Click Save Changes again. Now your message will appear in client appointment confirmation and reminder emails!  

Looking to attach files to your emails? Check out this guide