BookedIN Online Scheduling Software - Frequently Asked Questions

Calendar sync troubleshooting

Here are common issues & fixes for setting up your calendar sync

  1. If your personal calendar has a lot of appointments, sometimes the initial sync can take a few moments. After you perform a sync, simply wait a few minutes and all appointments should appear.
  2. Ensure your internet connection is working (desktop or mobile phone)
  3. Ensure all of your personal calendars are synced. Example, you may have sub-calendars within your personal calendar. Ex: "home", "work", etc. If you have multiple personal calendars, you'll just need to setup multiple syncs in BookedIN.
  4. iPhone: make sure your calendar refresh settings are set to push or fetch automatically. (Not manual). To do this, open the "Settings" app, scroll down to "Accounts & Passwords" then tap "Fetch new data" then ensure "Push" is turned on and all calendars show as "Push" or "Fetch" (do not use manual). 
  5. If above steps do not help, try deleting then re-performing the sync within BookedIN. 

If all else fails, please contact us with any issues and include a screenshot if possible. 

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