Customize client confirmation & reminder emails

Your clients can receive three kinds of automatic emails from Bookedin:

1. Confirmations: sent to clients immediately when a booking is created
2. Reminders: sent to clients prior to their booking
3. Follow ups: sent after their session is over

Adding a custom message to these emails is a great way to enhance your customer service. Write a friendly note, include parking instructions, a survey link, attach your consent forms, or anything that suits your business—get creative! These messages can be set individually for specific services too.  

How to add a custom message to confirmations & reminders

Note: for customizing the follow up emails, see here. 

1. Log in to your Bookedin account on the web at scheduler.bookedin.com (note: this one-time setup must be performed on the website, not the mobile app).
2. In the top menu, go to Settings > Email/Text Reminders
3. Scroll down to the Email Customization section
4. Choose either option:
   • Same message for all services 
   • Unique message for each service
     
5. Write your custom message in the editing box. Use the formatting tools and the link tool to add a URL.
6. Click Save Changes
7. If you selected Unique message for each service or class/workshop, repeat steps above for each.
8. Click Save Changes again. Now your message will appear in client emails! 

Note: This is a premium feature included on the "Plus" or "Pro" Bookedin plans. Upgrade now to unlock this feature! 

Looking to attach files to your emails? Check out this guide.