BookedIN Online Scheduling Software - Frequently Asked Questions

How do the timezones work?

Your bookedIN public online booking page is fixed to one time zone (configured in your business account under settings > business info). 

This means, clients viewing your page from outside of your timezone, will see appointments listed, but the timezone is not auto-adjusted.

If you sometimes book clients from another timezone, the best way to clearly communicate your appointment times is to add the words "Pacific Timezone" (or whatever your timezone is) to your service titles and client emails.

Add Timezone to Service Titles:

  • Sign in to your bookedIN business account (web or mobile app)
  • Go to Settings > Services
  • Hit Edit on your first service 
  • Change "Service Name" so that it mentions the timezone at the end. Ex: "90 Minute Massage (Pacific Timezone)"
  • SAVE
  • Repeat for all services

Add Timezone to Client Emails:

  • Go to Settings > Email Notifications
  • Under personalized emails, add this sentence to all emails "Please note your appointment time listed is in Pacific Timezone"
  • SAVE

In the future, we will be upgrading our system so the timezone will simply auto-adjust. Please let us know if you'd like to be notified when this is ready.


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