BookedIN Online Scheduling Software - Frequently Asked Questions

Why am I not receiving emails?

BookedIN sends out a number of automated emails to both you and your clients:

  • Client booking confirmations: sent immediately upon booking
  • Client booking reminders: sent 1-5 days before appointment (you set the day)
  • Staff booking notifications

Here are a number of troubleshooting tips for missing emails:

Client Emails

Scenario: Clients are not receiving any emails

Solutions:

  • Log in to BookedIN and check the client email address for typos. To do this click on colored appointment box, then click "change". If you see a typo, correct it, hit "Confirm Change". All future emails will now be sent to the correct address. 
  • Ask your client to check their email spam or junk folder for an email sent by "noreply@bookedin.net". If any emails appear, instruct your client to add "noreply@bookedin.net" to their address book to ensure safe delivery of future emails. 
  • Add your own email to be BCC'd on all client emails. This helps you to monitor everything the system sends out to your clients. Do this under Settings > Email Notifications in your account. 
  • Still having problems? Contact our support

Scenario: Clients are not receiving reminder emails

NOTE: If the booking was created last minute, the system will only send out the confirmation email. The reminder emails get sent 1-5 days before the appointment time, so for example, if you have it set to send reminders 2 days before, and the booking was created within a day of the appointment start time, no reminder will get sent. 

Solutions:

  • See above troubleshooting tips.

Staff Emails

Scenario: Staff are not receiving new booking notification.

NOTE: Staff notifications only send for bookings created on your public online booking page. Appointments booked via your private scheduler do not send a staff notifications. We will be adding this feature soon though, so please let us know if you want to get notified when it's ready.

Solutions:

  • Ask your staff to check their email spam or junk folder for and email sent by "noreply@bookedin.com"
  • Always book appointments via your public online booking page
  • Still having problems? Contact our support 

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