BookedIN Online Scheduling Software - Frequently Asked Questions

Personalize client emails

NOTE: Must be performed via BookedIN web login (not mobile app).

Your clients receive two kinds of automatic emails from BookedIN:

  • booking confirmation emails (these are sent to clients immediately after a booking is made)
  • reminder emails (these are sent to clients prior to their booking).

Adding a personal message to these emails is a great way to enhance your customer service. Write a friendly thank you note, include parking instructions, a survey link, or anything that suits your business—get creative! These messages can be set for specific services too.  

How to add a personal message to client emails:

  1. Sign in to BookedIN web
  2. In the top menu, go to Settings > Email Notifications


  3. Under Personalized Emails, choose either "Add a message to all booking confirmations and reminder emails" or "Add a unique message for each service". 
  4. Write your personalized message in the text editor. Use the formatting tools and the link tool to add a URL.
  5. Click Send Test Email to send yourself a test and see what it will look like.
  6. Click Save Changes
  7. If you selected "Unique message for each service" repeat steps 4 & 5 for each of your services.
  8. Click Save Changes again. Now your message will appear in client appointment confirmation and reminder emails!  

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