Custom client emails & text messages

Your clients receive two kinds of automatic emails & texts from Bookedin:

• confirmations (these are sent to clients immediately after a booking is made)
• reminders (these are sent to clients prior to their booking) 

Adding a custom message to these emails is a great way to enhance your customer service. Write a friendly thank you note, include parking instructions, a survey link, attach your consent forms, or anything that suits your business—get creative! These messages can be set individually for specific services too.  

How to add a personal message to client emails & texts:

• Log in to the Bookedin website here: https://scheduler.bookedin.com (not mobile app)
• In the top menu, go to Settings > Email/Text Reminders
• Under Email/Text Customization, select Add a custom message to all booking confirmations and reminder emails and choose either Same message for all services or Unique message for each service

• Write your personalized message in the text editor. Use the formatting tools and the link tool to add a URL.
• Click Send Test Email or Send Test Text Message to send yourself a test and see what it will look like.

• Click Save Changes
• If you selected Unique message for each service, repeat steps above for each of your services.
• Click Save Changes again. Now your message will appear in client texts and emails! 

Note: This is a premium feature included on the "Plus" or "Pro" Bookedin plans. Upgrade now to unlock this feature! 

Looking to attach files to your emails? Check out this guide.