To turn on text/SMS reminders, the client's phone number must be tagged as "mobile". This can be done on the appointment, or on the client profile.
- Sign in to BookedIN web or mobile app
- Go to clients section or click the client name on any appointment. Now edit the phone # listed in the client's profile:
- Ensure a valid mobile # exists (either primary or alternate phone field will work)
- VERY IMPORTANT! Ensure the mobile number is tagged as "mobile" using the drop down menu (screenshots below). By tagging the phone # as "mobile" this will activate text reminders for this client going forward.
Mobile app view:
Web app view:
Client's can tag their own phone number as "mobile" when they book online:
You can tag the client phone # as "mobile" when you book via the web app...
...or the mobile app: