BookedIN Online Scheduling Software - Frequently Asked Questions

How to enable text reminders

For existing appointments:

To turn on text/SMS reminders for existing appointments, all you need to do is edit the client profile.

  • Sign in to BookedIN web or mobile app
  • Go to clients section or click the client name on any appointment. Now simply edit the client's profile:
  • Ensure a valid mobile # exists (either primary or alternate phone field will work)
  • VERY IMPORTANT! Ensure the mobile number is tagged as "mobile" using the drop down menu (screenshots below). By tagging the phone # as "mobile" this will activate text reminders for this client going forward. 

Mobile app view: 


Web app view: 


For new appointments:

When you or your clients book a new appointment, simply type in a valid mobile # then tag it as "mobile" in the drop down.

Client view:


Business view via web:


Business view via mobile app:


Enable on your account:

Text reminders are a premium BookedIN feature available for all US 🇺🇸  & Canadian 🇨🇦  businesses. Unlimited text reminders are included in the 30-day trial, paid monthlyannual and pay-as-you-go plans.

If you are on the free plan, or very old grandfathered plans, you will need to upgrade to activate text reminders on your account.  


Powered by Zendesk