BookedIN Online Scheduling Software - Frequently Asked Questions

How to enable text reminders

For existing appointments:

To turn on text/SMS reminders for existing appointments, all you need to do is edit the client profile.

  • Sign in to BookedIN web or mobile app
  • Go to clients section or click the client name on any appointment. Now simply edit the client's profile:
  • Ensure a valid mobile # exists (either primary or alternate phone field will work)
  • VERY IMPORTANT! Ensure the mobile number is tagged as "mobile" using the drop down menu (screenshots below). By tagging the phone # as "mobile" this will activate text reminders for this client going forward. 

Mobile app view: 

edit-client-phone-number-to-enable-sms-text-reminders-in-bookedin.PNG

Web app view: 

enable_text_sms_reminders_on_client_profiles_in_bookedIN.png

For new appointments:

When you or your clients book a new appointment, simply type in a valid mobile # then tag it as "mobile" in the drop down.

Client view:

text-sms-reminders-for-appointments-scheduling-bookedin.png

Business view via web:

how_to_enable_sms_text_message_reminders_on_appointments.png

Business view via mobile app:

enable-text-sms-reminders-for-appointment-scheduling.PNG

Enable on your account:

Text reminders are a premium BookedIN feature available for all US 🇺🇸  & Canadian 🇨🇦  businesses. Unlimited text reminders are included in the 30-day trial, paid monthlyannual and pay-as-you-go plans.

If you are on the free plan, or very old grandfathered plans, you will need to upgrade to activate text reminders on your account.  

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