You can perform refunds inside of your bookedIN account via the client's profile. Here are the steps:
- Log in to BookedIN web (note: refunds can't be performed via mobile app)
- Click "Clients" (left menu)
- Find the client name then click "View details & history"
- Click the "Payments" tab. There you'll see a list of all payments made
- Click "Refund" on the payment you'd like to refund. The system will then send your client a refund plus an email notification