Performing manual refunds

You can perform refunds inside of your Bookedin account via the client's profile or on their booking. Here are the steps: 

1. Log in to your Bookedin business account (web, iPhone, Android)
2. Click or tap the Clients menu 
3. Find the client name, then select Payments (if using the mobile app) or, View details & history > Payments (if using web app) 
   
4. From here, you'll see a list of all payments for this client: paid/pending/canceled requests, refunded payments, or any payments you've manually inputted. Find the payment you're looking to refund, then hit Refund. The system will automatically send your client their refund plus an email notification.
   
5. Another way to perform a refund is via the calendar. This only works if the payment was originally tied to an appointment, ex an upfront deposit payment. To do this simply locate the appointment, class or workshop on your calendar, click on it, then click refund.
   

See also: Service settings: perform refund automatically if booking is canceled.